Walk-In Customer Service Currently Closed

Due to the COVID-19 outbreak, measures are being taken to safeguard the health and safety of our members and Pacific Southwest Administrators employees. Therefore, effective immediately in order to adhere to the social distancing requirements and to reduce the spread of the virus, PSWA has temporarily closed their doors to outside visitors. Due to the limited staff at this time, we are focusing on assisting you with critical services. You may experience longer wait times than usual. We apologize for the inconvenience and thank you for your patience and understanding. We look forward to serving you in person again soon.




Servicio al Cliente Sin Cita Actualmente Cerrado

Debido al brote de COVID-19, se está tomando medidas para salvaguardar la salud y la seguridad de nuestros miembros y empleados de los Administradores de Pacific Southwest. Por lo tanto, con efecto inmediato para cumplir con los requisitos de distanciamiento social y reducir la propagación del virus, PSWA ha cerrado temporalmente sus puertas a los visitantes externos. Debido al personal limitado en este momento, nos estamos enfocando en ayudarlo con servicios críticos. Puede experimentar tiempos de espera más largos de lo habitual. Lamentamos las molestias y le agradecemos su paciencia y comprensión. Esperamos poder servirle en persona nuevamente pronto.

No Surprises Act

The No Surprises Act protects patients from unexpected medical bills in certain situations. Use the resources below to better understand your rights, locate participating providers, compare healthcare costs, and access important forms and educational materials.

Need Help?

If you have questions about provider networks, cost estimates, or your health plan benefits, please contact the Trust Fund Office for assistance before receiving services.

🛡️ Understand Your Rights & Protections

Learn more about your protections against surprise medical bills under federal law.

🎥 No Surprises Act Video

Watch an overview explaining your rights and protections.

🔎 Find Participating Providers

Search participating providers and healthcare facilities.

💲 Compare Healthcare Costs

Compare healthcare costs and estimate expenses before receiving services.

Anthem Blue Cross Cost Comparison Guide

Use Anthem's online tools to find in-network physicians, hospitals, and healthcare facilities, compare treatment costs, and make informed healthcare decisions before receiving services.
Kaiser Permanente Cost Estimator

Kaiser Permanente offers members access to an online cost estimator that provides personalized estimates for many common medical services and procedures.

Members must be registered on kp.org to use the secure online tool.

Once signed in, select My Coverage & Costs.

Members can browse services through Health Topics, use the A to Z List, or search by keyword to locate services and cost estimates.

This quick reference guide provides step-by-step instructions for logging in to Kaiser Permanente and obtaining cost estimates for common medical services and treatments.

📋 Anthem Continuity / Transition of Care Request Form

If you are actively receiving treatment from a provider who is no longer participating in the Anthem network, you may qualify for continuity of care services that allow you to continue treatment for a limited period of time.

Access the Request Form

ℹ️ Additional Information

Visit www.cms.gov/nosurprises for additional information regarding your rights and protections under federal law.

Visit CMS' No Surprises Act Resources
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Trust Fund Administrator